Intralox Privacy Policy

1. Overview

We take your privacy seriously and will not violate your trust. We pledge to protect the security and privacy of any personal data associated with customers and visitors. 

2. Scope

This Privacy Policy applies to products, services or anything else that involves the collection of personal data by Intralox, L.L.C. and its subsidiaries, as well as its parent company, Laitram, L.L.C. and Laitram’s other operating subsidiaries: Laitram Machinery, L.L.C., Lapeyre Stair, Inc., Laitram Machine Shop, L.L.C., Industrial Microwave Systems, L.L.C. and Commercial Food Sanitation, L.L.C. This Privacy Policy explains who we are, how we collect, store, protect, share, and use personal data about you, and how you can exercise your privacy rights.

3. What Does Intralox Do?

Intralox is a manufacturer of conveying systems headquartered in the United States but with group companies across the world. Our products and services provide comprehensive conveyance solutions to customers. For more information about Intralox please visit our website at www.intralox.com. Before using any of Intralox’s products and services, make sure you read, understand and agree with this policy.

4. Privacy Compliance (Including EU General Data Protection Regulation (GDPR) and the PRC Personal Information Protection Law (PIPL))

As a global business, we seek to meet the broadest regulatory requirements that may apply to personal data of our customers. All Intralox employees who have access to personal data covered by this Privacy Policy are responsible for conducting themselves in accordance with the provisions of this Privacy Policy.

Intralox has certified that it adheres to the GDPR principles of notice, choice, onward transfer, security, data integrity, access, and enforcement with respect to transfers of personal data from the European Union to the United States in any form, including electronic, paper, or verbal. Intralox also adheres to PIPL requirements, which are similar to those associated with GDPR principles. All Intralox employees who have access to personal data covered by this Privacy Policy are responsible for conducting themselves in accordance with the provisions of this Privacy Policy. If there is any conflict between the provisions in this Intralox Privacy Policy and the GDPR, the PIPL or the applicable law of any other jurisdiction where our personal data subjects reside, the applicable law shall govern.

i. Notice of Types of Personal Data We Collect and How We Collect It

This notice covers personal data that Intralox collects through your use of Intralox’s digital presence and in connection with off-line communications. The personal data that we collect may vary based on the nature of the interaction with the customer, employment applicant or visitor to our digital presence (website, SaaS or social media applications). Personal data could include, without limitation, name, email, job title and job role. For instance, when you follow or subscribe to our site on a social media application like WeChat, to ensure the security and appropriateness of our services we will process the data you provide, including account information, nickname or avatar. Personal data does not include data that is encoded, anonymized, aggregated, or publicly available data that has not been combined with non-public personal data.

Customers and Visitors:  Intralox information is readily available without registration. However, if you have questions for an Intralox representative or request a quote, we ask for your personal data so that we can respond directly to your inquiry. That personal data could include your name, email, phone number, job title, company name, industry and address/location. We may also use this data to analyze who is visiting our web site and how it is being used. This allows us to respond more effectively to potential customers.

When you use a service, request a quote or service, place a telephone order with one of our Customer Service representatives or contact us for any reason (including through WeChat in China) we may ask for your contact data and keep a record of that correspondence. This will allow us to send you informational services and, unless you unsubscribe, we may send you electronic newsletters, industry updates, product and application updates, invitations to trade shows, invitations to participate in customer surveys and special Intralox promotions and offers. When you place an order with Customer Service we will ask you if you would prefer telephone or e-mail order processing services (electronic quotes, purchase order confirmations and shipping notifications via e-mail). We may contact you to introduce ourselves and to ask if we may be of assistance.

To facilitate your use of our WeChat channel and to operate our WeChat channel in order to offer you a more consistent and personalized experience in your relationship with us aside from other personal information mentioned in (i), we may also collect, use and process personal data such as details of visits to the WeChat Channel, the activities you engage in when using the WeChat Channel, the resources that you access on or via the WeChat Channel, and other data through WeChat authorization, such as subscription status, Open ID, Union ID, subscribe time, subscribe scene, remarks, Group ID and Tag ID.

Employment Applicants: if you are applying for a position at Intralox, we will collect and use your personal data for recruitment purposes. We do this to determine and verify your qualifications and skills through reference or background checks and generally to manage the hiring process and communicate with you about it in order to reach a hiring decision for a particular role. This data may include name, email, phone number, address, educational background, work experience and past and desired salary information. Certain background and reference information may be collected from recruitment agencies, academic institutions, referees and other third parties during your recruitment. If you are hired at Intralox, the data collected during the recruitment process will form part of your ongoing staff member record. If you are not chosen for a position, we may keep your CV/application to allow us to consider you for other suitable openings within Intralox in the future. Intralox may retain CVs and applications for up to two years after inactivity.

Intralox may also gather personal data via third parties, including but not limited to, recruiting agencies, lead capture services and social media providers. We will require third parties to provide legal confirmation of the source of their personal information and will use the relevant information only within the scope of your authorization.

Sensitive data (e.g., medical or health status or condition) will not be requested or received via our digital presence on websites or social media, etc.

Our products, services and digital presence are not oriented to minors. Intralox does not collect any personal information from children without the consent of the child's guardian. However, due to technical limitations, in some cases, such as when we provide digital online services, the age of users may not be reasonably identifiable. If you are a minor, please do not provide us with any of your personal information and be sure to first obtain the consent of your guardian who has read this policy. If we discover that we have collected personal information from a child without the prior consent of a verifiable guardian of the child, the relevant data will be deleted by law.

Cookies and similar tracking technology

We use cookies and similar tracking technology (collectively, “Cookies”) to collect and use personal data about you, including to serve interest-based advertising. For further data about the types of Cookies we use, why, and how you can control Cookies, please see our Cookie Policy http://www.intralox.com/cookie-policy.

Basis for processing personal data

We will normally collect personal data from you only (i) where we need the personal data to perform a contract with you, (ii) where the processing is in our legitimate interests and not overridden by your rights (this reason does not apply to residents of China), or (iii) where we have your consent to do so.  In some cases, we may also have a legal obligation to collect personal data from you or may otherwise need the personal data to protect your vital interests or those of another person.

If we ask you to provide personal data to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal data is mandatory or not (as well as of the possible consequences if you do not provide your personal data). 

If we collect and use your personal data in reliance on our legitimate interests (or those of any third party), this interest will normally be to operate our platform and communicate with you as necessary to provide our services to you and for our legitimate commercial interest: for instance, when responding to your queries, improving our platform, undertaking marketing, or for the purposes of detecting or preventing illegal activities. We may have other legitimate interests and if appropriate we will make clear to you at the relevant time what those legitimate interests are. For China residents, we will obtain your prior consent in lieu of  reliance on our legitimate interests for legal basis.

If you have questions about or need further data concerning the legal basis for our collection and use of your personal data, please contact us using the contact details provided below.

ii. Choice

Intralox does not require customers, applicants or visitors to its digital presence to provide Intralox with personal data. The decision to provide personal data is yours. If you do not wish to provide the personal data requested, however, you may not be permitted to proceed with the activity or receive the benefit for which the personal data is requested.

If the Company intends to use personal data submitted by individuals for reasons that are not consistent with the above, the affected individual will be given the opportunity to opt-in or out of that use or transfer.

iii. Cross-border Transfer

Your personal data may be transferred to, and processed in, countries other than the country in which you are resident, with your prior consent where required. For applicant (or employee) personal data, cross-border transfers are strictly for the purpose of implementing human resource management in accordance with applicable laws and contracts. For customer or vendor personal data, cross-border transfers are strictly for the purpose of fulfilling our transactions with you.  The countries to which personal data is transferred may have data protection laws that are different from the laws of your country and, in some cases, may not be as protective.

If you are an applicant for employment, your personal data is transferred only to Avature, which is our recruiting/hiring platform with servers located in the EU.  For customer (or vendor) personal data, which is limited to contact information, the only third-party recipients are cloud service and other system providers for payment, accounting and customer service functions. A record of all personal data recipients is maintained in accordance with applicable laws.   

Our group companies and third-party service providers and partners operate around the world. This means that when we collect your personal data, we may process it in any of these countries. However, we have taken safeguards to require that your personal data will remain protected in accordance with this Privacy Policy. We may also need to transfer personal data to other third parties, again with your prior consent where required. 

For example:

• to any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person.
• to an actual or potential buyer (and its agents and advisers) in connection with any actual or proposed purchase, merger or acquisition of any part of our business, provided that we inform the buyer it must use your personal data only for the purposes disclosed in this Privacy Policy; or
• to any other person with your consent to the disclosure.

If Intralox engages third parties to which personal data covered by this Privacy Policy will be transferred, Intralox will be responsible for obtaining appropriate assurances that such third parties have an obligation to conduct themselves in accordance with applicable law, including obtaining their agreement to standard contractual clauses when those parties are located where such clauses are required for cross-border transfers. We will not, under any circumstances, sell your data to a third party.

iv. Data Security

Providing personal data online comes with some inherent risks which may affect your legal rights & benefits, including the potential for unauthorized access, accidental disclosure (during the process of sharing/transferring personal data to third parties or overseas), tampering of or damage to users’ personal data resulting from damage of our physical, technical or management protection facilities, etc.

To address these risks, Intralox takes reasonable measures to provide your personal data with protection. This is done through the use of industry standard security methods such as data encryption, data classification and data loss prevention controls, online and offline backups, least-privilege access models, multi-factor authentication, security awareness training, and extended detection and response software.

In the event of a suspected data breach of personal information, Intralox’s Incident Response Team will immediately begin to assess the situation and bring in additional resources as necessary, such as law enforcement, private investigators and cybersecurity experts. If a data breach is confirmed, we will work quickly to detect the source, protect the environment from further exposure and restore normal operations. Intralox will comply with all appropriate notification laws in a timely manner. This includes notifying appropriate government authorities, as well as informing you as a customer, or as a potential or current employee. In case of a suspected or actual breach, we will inform you of what data is affected, what steps we are taking to minimize the potential damage, how we will prevent future occurrences and what actions you can take to protect yourself.

v. Data Integrity

Intralox will use personal data only in ways that are compatible with the purposes for which it was collected or authorized by the individual. Intralox will take reasonable steps to ensure that personal data is relevant to its intended use, accurate, complete, and current.

We retain personal data we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).

vi. Access and Correction

Upon request, Intralox will grant an individual reasonable access to personal data that it holds regarding that individual, as required by law. If an individual becomes aware that data we maintain about him or her is inaccurate, or if an individual would like to update or review his or her personal data, the individual may contact us using contact data listed in section vii below. 

You may also update your personal data by contacting your customer service representative. You can unsubscribe from promotional e-mails the following ways: 1) you can follow the instructions at the bottom of the e-mail; 2) click here unsubscribe@intralox.com; or 3) contact your Customer Service representative.  Intralox will endeavor to respond in a timely manner to all reasonable requests to view, copy, modify, or delete personal data.

Further data protection rights for European Economic Area (EEA) residents, China residents, and any other residents of jurisdictions that provide them:

If you are a resident of the EEA or China, in addition to the above you have the following data protection rights:

• If you wish to request deletion of your personal data, you can do so at any time by contacting us using the contact details provided below.
• In addition, you can object to processing of your personal data, ask us to restrict processing of your personal data or request portability of your personal data. Again, you can exercise these rights by contacting us using the contact details provided below.
• Similarly, if we have collected and process your personal data with your consent, then you can withdraw your consent at any time.
• Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal data conducted in reliance on lawful processing grounds other than consent.
• You have the right to complain to a data protection authority about our collection and use of your personal data. For more information, please contact your local data protection authority.

vii. Recourse, Enforcement, and Liability

Intralox commits to resolve complaints about your privacy and our collection or use of your personal data. Individuals with questions or concerns about the use of their personal data should contact our Privacy Officer at: privacy.officer@intralox.com. Written inquiries may be addressed to:

Privacy Officer
Intralox, L.L.C.
200 Laitram Lane
Harahan, Louisiana 70123
U.S.A.

If a customer has a question or concern that cannot be satisfied through this process, that Customer has the right to lodge a complaint with a supervisory authority under its country’s applicable data privacy law, for example GDPR or PIPL. Other customers, including those in the U.S., can pursue whatever route for enforcement that may be provided for in their jurisdiction.

The controller of your personal data is Intralox, L.L.C.

5. Links to Non-Intralox Websites

The Intralox web sites may provide links to non-Intralox sites we believe may be of interest to you. If you access those links, you will leave the Intralox web site. Intralox does not endorse or make any representations about third party web sites. The personal data you choose to give to third parties is not covered by the Intralox Privacy Policy. We encourage you to review the privacy notice of any third party before submitting your personal data. Some third parties may choose to share their personal data with Intralox; the sharing of that data is governed by the third party’s privacy notice.

6. Changes or Updates to This Notice

Intralox may amend this notice if necessary due to business necessity and/or to remain compliant with applicable data protection laws and changes to Intralox's processes and such changes will be updated on Intralox’s website as appropriate. Intralox will not reduce your rights under this Policy without your express consent.

For major changes to this Policy, we will provide prominent notices (including sending notices by email, internal letter, etc., or by means of page pop-ups, etc.).

This Privacy Policy as revised is effective on November 19, 2023.